Discussion of Expectations (Draft) - February 20, 2004
Faculty Expectations
Workstation/Access
• Access from your office to an adequate workstation (3 year replacement?)
• Access to high speed network connection
• Access to adequate local storage and backup media devices
• Access to adequate server based storage (250MB)
• Access to campus information from remote locations
• Expect dial-up access to those who don’t otherwise need access (questions raised on this)
• Provide transparent access to resources
• Wireless access on campus
Software/Tools
• Access to standard (current, core) software to perform tasks
• Access to department specific software to perform task
• Access to enterprise email system with adequate quota
• Access to similar setup for home use?
• Access to administrative services and tools for managing information
Support
• Access to training and support
• Access to consultation related to teaching and learning with technology
• Adequate, timely and streamlined process to services
• Access to tools to do their job well
• Access to service directory (what’s available)
• Expanded help desk support (after hours, match class schedule hours)
• Distance learning services and coordination with campus services
• Access to administrative services and tools for managing information
• Full integration with voice, data, email, etc
Classroom
• Classroom resources (smart technology, integrated with typical tools)
• Classroom equipment purchase, maintenance and support
• Remote facilities must have same access to resources as on campus
• Computer testing facility (available to classes)
Other considerations and Notes:
• Platform neutral access / purchase decisions
• Collaborate with all departments for group purchases of common software
• Process to consider requesting new resources, tools, etc
• Open to new ideas, processes
• Process to review, comment on changes before they occur
Student expectations (just started this list)
• Reliable, efficient access to services and resources
• Access to software necessary to complete class assignments
• Access to student lab computers to perform standard tasks
• Access to consultation and support in student labs
• Expect secured remote access
